OMG! I didn’t mention health care!
Last week I posted something to my blog titled “Two words never heard (at least by me) at Costco”, which I then started as a discussion on a couple of LinkedIn groups, including one which I am a member of the national organization. To my surprise the LinkedIn police (I’m kidding, there are no LinkedIn police, at least not yet) – actually someone from a national healthcare organizations said my discussion could not be posted because I failed to use the word healthcare. Here is the point I was making.
The original blog really focused on the lack of courtesy, common courtesy. I mentioned that I try to answer my phone and respond to people – for you Caddy Shack buffs think Judge Smails – “I’ve sentenced boys younger than you to the gas chamber Danny, felt I owed it to them”.
Now for almost as long as I can remember, HR departments have seemingly been doing everything they can to eliminate human contact in the hiring process. We’re saving money by eliminating staff and using that money to pay for streamlined hiring techniques. We rely on applicant tracking systems and only allow candidates to apply online. We even have systems to rank and score candidates before we even have to think about contact. We used to have someone handle resume data base searches, but we had to let them go and now we rely on sourcing – companies that will even handle the initial screening for you. So how did all that save money?
I think these are great conveniences when you are looking at a large pool of talent. I’m sure all your communications, career site and ATS are all warm and fuzzy, but let’s narrow it down a bit and find that candidate with 15 years of experience in a supervisory role. Remember that in healthcare, and in particular with Nurses, you are dealing with a committed, compassionate group of people. And too many times we are asking them to apply to a faceless site, or throw their resume into a black hole with no guarantee they will get a response. You are trying to recruit someone who has paid their dues – don’t we owe them more courtesy than that?